Questions and Answers
It’s an exciting time at OpenRoad with the launch of Club OpenRoad*, our points and experience program. Not only is this program new to us, but it’s also new to you. If you’re wondering how it all works, below are the answers to some of our most frequently asked questions.
Is there more than one membership level?
Yes, currently there are 2 membership levels: Member and Elite Member. Regular membership is offered to all customers** who service their vehicle at an OpenRoad store. Elite membership is reserved for customers who purchase a vehicle from OpenRoad after February 15th, 2012 or regular Members who pay to upgrade.
Elite Members will receive invitations to select events, such as our annual Club OpenRoad member event and OpenRoad Driver Clinics.
How do I join Club OpenRoad?
There are 3 easy ways to join. You can enroll online, visit your local OpenRoad store, or phone 1-800-859-9820 and simply ask to join.
To join, you must have a valid personal email address. Your email address is required for us to send your personal Club Member web page login details. All member communications will be by email.
How do I earn points?
The quickest and easiest way to earn points is by servicing your vehicle at any OpenRoad store. 15% of your paid service bill† will be converted to points and can be used as a discount on your next car purchase. Members will also have other fun and unique opportunities to pile on the points. Details can be found on your Club Member web page.
What if I have more than one vehicle? Can I earn more points?
Yes. You may have as many vehicles under one Club OpenRoad Membership as you like. All points accumulated will be credited to the same account as long as you provide the same email address each time you service your vehicles.
What are Club OpenRoad points worth?
One hundred (100) points in your Club OpenRoad account are worth $1. For example, 105,000 points would be equivalent to $1,050 that you can spend towards your next vehicle purchase at any OpenRoad store.
How do I redeem my points?
When you are ready to purchase a vehicle at OpenRoad simply inform your Sales Associate. We will check your point balance and convert your points into a cash discount off your vehicle purchase.
Can I use my Club OpenRoad points at any OpenRoad Store?
Yes. No matter where you earned your Club OpenRoad points, you can use your points towards a discount on any vehicle purchase at any OpenRoad store.
Do my points expire?
Points in your account are valid for 7 years from their earning date.
When do I get my OpenRoad Club membership card?
There are no membership cards necessary for Club OpenRoad Members. Members are awarded points automatically after every service visit. If you have any questions, please contact us at firstname.lastname@example.org.
How do I check my Club Member points balance?
After every point earning activity the description of the activity, points earned and updated points balance will be displayed on your personal Club Member web page. Please allow 4-8 weeks for points to be added to your account.
When did Club OpenRoad launch?
Club OpenRoad launched on February 13, 2012. All OpenRoad customers are invited to join.
Have more questions?
Talk with an OpenRoad associate, visit ClubOpenRoad.ca or email email@example.com for more information.
*Program and promotions subject to change without notice. Visit ClubOpenRoad.ca for details. ** Excludes commercial fleet and rental vehicle agencies. ‡Pricing subject to change in 2013 with new Elite Member benefits. †Paid service bill includes labour and parts. Does not include warranty, parts only or accessory only purchases. Calculated before tax. A point earning amount of $85 per pre-paid maintenance visit will be applied to BMW and Audi guests.
∆ Special retailer offers and discounts are available to Elite Members.