ACCOUNT & MEMBERSHIP

How do I join Club OpenRoad?

If you purchased or serviced your vehicle at any OpenRoad dealership, you may already have an account. Try logging in here using your email address and PIN (the last four digits of your phone number).

To sign up as a new member, you can do so online here or your nearest OpenRoad location can help you join. All you need is a valid email address!

How do I find my PIN?

Typically, your PIN is the last 4 digits of your phone number if you did not enroll online yourself. If that’s still not working, click Forgot Pin and we’ll help you retrieve it.

How do I find my Member Number?

When you account was first created, you may have received an email with your member number. If you can’t find it, click Forgot Number and we’ll help you retrieve it.

When do I get my OpenRoad Club membership card?

There is no membership card for Club OpenRoad. Members are awarded points automatically after every service visit to their online accounts.

POINTS

How do I earn points?

Earn points by servicing your vehicle at any OpenRoad location. 15% of your paid service bill† will be converted to points in your account and can be used as a discount on your next car purchase.

What if I have more than one vehicle? Can I earn more points?

Yes. You may have as many vehicles under one Club OpenRoad Membership as you like. All points accumulated will be credited to the same account as long as you provide the same email address each time you service your vehicles.

What are my Club OpenRoad points worth?

One hundred (100) points are worth $1. For example, 105,000 points would be equivalent to $1,050 that you can spend towards your next vehicle purchase at any OpenRoad store.

How do I redeem my points?

When you are ready to purchase a vehicle at OpenRoad simply inform your Sales Associate at the time of purchase that you are a Club OpenRoad Member. We will check your point balance and convert your points into a cash discount off your vehicle purchase up to a maximum of $2,500.

Can I use my Club OpenRoad points at any OpenRoad location?

Yes. No matter where you earn your Club OpenRoad points, you can use your points towards a discount on any vehicle purchase at any OpenRoad store.

Do my points expire?

Points in your account are valid for 7 years from their earning date.

I’m missing points, how do I get them added to my account?

Typically, points typically take 1 week to appear in your account after your service visit. If you still do not see the points added after that time, please email us at club@openroadautogroup.com.

How do I check my points balance?

After every point earning activity, the description of the activity, points earned and your updated point balance will be displayed in your account when you login. Please allow 1 week for points to be added to your account.

Have more questions?

Email us at club@openroadautogroup.com or contact an OpenRoad location, we’re happy to help.

I HAVE MORE QUESTIONS

*Program and promotions are subject to change without notice. Visit ClubOpenRoad.ca for details. ** Excludes commercial fleet and rental vehicle agencies. †Paid service bill includes labour and parts. Does not include warranty, parts only or accessory only purchases. Calculated before tax. A point earning amount of $85 per pre-paid maintenance visit will be applied to BMW and Audi guests.